Effective From: March 2025
Brand Name: Nivsss Heritage
Business Type: LLP
Business Address: 111, Behind Punjab and Sindh Bank, Suhagi, Jabalpur, Madhya Pradesh – 482004
Email: nivsssheritage@gmail.com
Contact Number: +91 7974754095
1. Payment Policy
- All orders placed on our website are strictly prepaid.
- Accepted payment methods include credit/debit cards, UPI, and other options available at checkout via our secure payment gateways.
- In case of a failed transaction where the amount has been deducted, the refund will be processed by the payment gateway within 5–7 working days.
2. Exchange & Return Policy
- Refunds are not applicable. Only exchanges are allowed, under the following conditions:
- Incorrect size delivered
- Product received in a damaged or defective condition
Reverse Pickup:
- A reverse pickup will be arranged from the customer’s shipping address.
- If reverse pickup is not serviceable in your area, the customer will need to self-ship the item to us.
Not Eligible for Exchange/Return:
- Products purchased during sale or promotional events.
- Products purchased using a credit voucher.
Product Availability:
- If the requested size/product is out of stock, a store credit voucher will be issued, valid for 30 days.
Exchange Request Window:
- Exchange requests must be initiated within 7 days of receiving the product.
Mandatory Conditions for Exchange:
- A clear unboxing video or photograph of the product must be shared.
- The product must be unused, in its original condition, and with all original tags intact.
- Tags must not be removed.
Nivsss Heritage reserves the right to deny exchanges if any of the above conditions are not met.
3. Refund Policy
- No monetary refunds are issued.
- Eligible returns will be settled via store credit, valid for 30 days, minus applicable shipping fees.
- Exchanges will incur a non-refundable shipping fee of ₹250.
- Shipping fees, gift services, and gift cards are non-refundable and not eligible for return or credit.
4. Sale or Discount Policy
- Only size exchanges are allowed on discounted items, for a shipping fee of ₹300, subject to stock availability.
- No returns or store credits will be accepted on discounted items or items purchased using a promo code.
5. Missing or Damaged Items
- Any missing or damaged item must be reported within 2 days of receiving your order.
- You must provide a box-opening video and photographs clearly showing the issue and the outer packaging.
- Our customer support team will investigate and offer a suitable resolution.
6. Cancellation Policy
- Orders can be cancelled within 12 hours of placement, and only for store credit.
- Cancellations after 12 hours will not be accepted.
- Prepaid orders are not eligible for cancellation under any circumstances.
7. Shipping & Delivery Policy
- Orders are typically dispatched the next working day after confirmation.
- Standard delivery time is 4–5 working days, depending on the location.
- Once dispatched, tracking details will be shared via SMS/email.
- Nivsss Heritage is not liable for delivery delays caused by courier partners, weather, or other natural disruptions.
8. Customer Support Policy
- Customer support is available from 10:00 AM to 10:00 PM IST.
- Queries received after 10:00 PM will be addressed the following working day.
Contact Us:
📧 Email: nivsssheritage@gmail.com
📞 Phone: +91 7974754095
📱 Instagram or WhatsApp during support hours
9. General Terms
All disputes shall be subject to the jurisdiction of courts in Jabalpur, Madhya Pradesh, India.
By placing an order, the customer agrees to all terms and conditions listed in this policy.
Nivsss Heritage reserves the right to modify or update these policies at any time without prior notice.