Effective From: March 2025
Brand Name: Nivsss Heritage
Business Type: LLP
Business Address: 111, Behind Punjab and Sindh Bank, Suhagi, Jabalpur, Madhya Pradesh – 482004
Email: nivsssheritage@gmail.com
Contact Number: +91 7974754095
1. Payment Policy
- All orders placed on our website are strictly prepaid.
- Accepted payment methods include credit/debit cards, UPI, and other options available at checkout via our secure payment gateways.
- In case of a failed transaction where the amount has been deducted, the refund will be processed by the payment gateway within 5–7 working days.
2. Exchange & Return Policy
- Refunds are not applicable. Only exchanges are allowed, under the following conditions:
- Incorrect size delivered
- Product received in a damaged or defective condition
Reverse Pickup:
- A reverse pickup will be arranged from the customer’s shipping address.
- If reverse pickup is not serviceable in your area, the customer will need to self-ship the item to us.
Not Eligible for Exchange/Return:
- Products purchased during sale or promotional events.
- Products purchased using a credit voucher.
Product Availability:
- If the requested size/product is out of stock, a store credit voucher will be issued, valid for 30 days.
Exchange Request Window:
- Exchange requests must be initiated within 7 days of receiving the product.
Mandatory Conditions for Exchange:
- A clear unboxing video or photograph of the product must be shared.
- The product must be unused, in its original condition, and with all original tags intact.
- Tags must not be removed.
Nivsss Heritage reserves the right to deny exchanges if any of the above conditions are not met.
3. Refund Policy
- No monetary refunds are issued.
- Eligible returns will be settled via store credit, valid for 30 days, minus applicable shipping fees.
- Exchanges will incur a non-refundable shipping fee of ₹250.
- Shipping fees, gift services, and gift cards are non-refundable and not eligible for return or credit.
4. Sale or Discount Policy
- Only size exchanges are allowed on discounted items, for a shipping fee of ₹300, subject to stock availability.
- No returns or store credits will be accepted on discounted items or items purchased using a promo code.
5. Missing or Damaged Items
- Any missing or damaged item must be reported within 2 days of receiving your order.
- You must provide a box-opening video and photographs clearly showing the issue and the outer packaging.
- Our customer support team will investigate and offer a suitable resolution.
6. Cancellation Policy
- Orders can be cancelled within 12 hours of placement, and only for store credit.
- Cancellations after 12 hours will not be accepted.
- Prepaid orders are not eligible for cancellation under any circumstances.
7. Shipping & Delivery Policy
- Orders are typically dispatched the next working day after confirmation.
- Standard delivery time is 4–5 working days, depending on the location.
- Once dispatched, tracking details will be shared via SMS/email.
- Nivsss Heritage is not liable for delivery delays caused by courier partners, weather, or other natural disruptions.
8. Customer Support Policy
- Customer support is available from 10:00 AM to 10:00 PM IST.
- Queries received after 10:00 PM will be addressed the following working day.
Contact Us:
📧 Email: nivsssheritage@gmail.com
📞 Phone: +91 7974754095
📱 Instagram or WhatsApp during support hours
9. General Terms
- By placing an order, the customer agrees to all terms and conditions listed in this policy.
- Nivsss Heritage reserves the right to modify or update these policies at any time without prior notice.
- All disputes shall be subject to the jurisdiction of courts in Jabalpur, Madhya Pradesh, India.